Return & Refund Policy

Easy Returns for all of our products.

 

We offer a 7-days FREE door-to-door exchange.

We want you to be delighted with every product that you purchase from www.engynprotekpro.com.my. If there are any signs of a manufacturing defect on the item that you have purchased or if you find that the product does not fit you well, you may return the product within 7 days from the date of receiving your parcel for an exchange or a refund. Please note that the product will have to be in the exact same condition as when you received it and with the original packaging and subject to availability. 

 

Please note

Returns and exchanges will not be accepted with the following conditions.

– Used empty bottles

– Opened bottles

– Sales/Promotional items are not eligible for return/refund or exchange. 

 

You can choose one of the following return options:

Items you wish to return need to be sent to us 7 days from the date you received your parcel. We will accept online returns via mail only. No walk-ins are allowed.

To be eligible for a return/exchange, your item must be unused and must be in the original packaging in your package of the returned item(s) (Please be sure to not discard any packaging materials). Then approval for return must be obtained by sending the relevant photos to [email protected]

Any Promotional Product cannot be Exchanged or Returned for a Full Refund.

Any product received as a Free Gift is not applicable for Cash Refund/Voucher/Exchange.

Returns/exchanges may take up to 10 – 15 business days, excluding shipping times. While stocks last. *Exchange or item that is equivalent or lower in value only.

 

Important information

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)

Products showing intentional damages.

Products showing excessive wear and tear.

Products lost or damaged due to fire, flood, or natural disaster.

Products with a missing label or label that has been defaced/removed.

Products returned for personal reasons unrelated to product performance or satisfaction.

Products that have been soiled or contaminated.

Products that are found to be non-in accordance to EngynProtek PRO’s Return/Exchange/Refund policy but yet are posted to our warehouse/premise shall not be entitled for Return to the customer unless the cost is borne by the customer.

 

International Orders

We do not offer any returns & exchanges for International orders. However, do let us know your feedback about our products and we’ll see how we can help to resolve your issue.

 

Exchange Eligibility

Exchanges are only allowed for the same value or lower value products. Exchanging for a different product is strictly not allowed.

Return and exchange do not apply to the customer’s order by mistake.

Please do not discard any packaging material and ensure everything is returned in the same condition as you’ve received it.

EngynProtek PRO reserves the right to not accept return requests that do not meet our standard return policy.

Should you require further information or assistance in regards to this return, please do contact us at [email protected]

 

Item(s) under clearance is not refundable nor exchangeable except for manufacturing defects.

 

Refund Process

Refunds are typically issued via store credit.

*For the vast majority of returns, it takes about 15 – 20 Business Days for us to get your package at the Return Centre, inspect your return, process it into inventory, and complete your refund.

 

Please note:

EngynProtek PRO reserves the right to compensate/alter/refund any Non-deliver item that failed to reach the customer within 60 days after the order is placed as deemed fit by EngynProtek PRO.

EngynProtek PRO reserves the right to withhold any Exchange/Return/Refund if your original item has not reached our warehouse/premise, or did not get earlier approval to mail the item to the return address.

Return via Grab, Lalamove, or any other express courier is not advisable as the warehouse is not open to public access and it is in an industrial area that requires a security clearance.

Discount codes cannot be re-issued and are non-refundable. If you return an item that was purchased using a discount code, only the final paid price (after the discount) will be refunded.

For all return, exchange, or refund requests, please drop us an email at [email protected] with your order number and request and we will attend to your email within 1 – 2 business days.

 

Colors and measurements

We make all reasonable efforts to accurately display our products. The color you see will depend on your electronic device, and we cannot guarantee that yours will accurately display such colors.   

An item’s measurements stated on [email protected] are based on the net content or net weight.

 

*EngynProtek PRO reserves the right to not accept/process any return requests which do not meet our standard return policy.*

 

*YOU EXPRESSLY UNDERSTAND AND AGREE THAT ENGYNPROTEK PRO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF, OR RESULTING FROM, YOUR USE OR INABILITY TO USE OUR WEBSITE; THE USE OF ANY CONTENT OR OTHER MATERIAL ON OUR WEBSITE, THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO OR MESSAGES RECEIVED THROUGH OR FROM OUR WEBSITE; UNAUTHORISED ACCESS TO OR ALTERATION OF ANY TRANSMISSIONS OR DATA SENT OR RECEIVED BETWEEN US; STATEMENTS OR CONDUCT OF ANY THIRD-PARTY ON OUR WEBSITE; OR ANY OTHER MATTER RELATING TO OUR WEBSITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, IN CONNECTION WITH YOUR USE OF OUR WEBSITE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF OUR WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS THE DISCONTINUATION OF YOUR USE OF OUR WEBSITE. OUR MAXIMUM LIABILITY TO YOU FOR ANY LOSS OR DAMAGE ARISING IN CONNECTION WITH YOUR ORDER ON [email protected] SHALL BE LIMITED TO THE TOTAL PRICE OF YOUR ORDER.